Grouponova has a return, refund, cancellation and exchange policy for select products available on our website, www.Grouponova.com, and our mobile app. This policy allows you to return or exchange items purchased on our platform for any reason within the specified return/exchange period. To be eligible, items must be in good condition as determined by Grouponova. Most products can be returned or replaced for domestic orders; however, made-to-order items are not eligible for returns. Please note that international orders cannot be returned or exchanged.
1.1. NOVA E-COMMERCE VENTURES LLP, with its registered office at:
Nova E-Commerce Ventures LLP,
404 Pride Square, Saurashtra University Area,
Rajkot - 360005, Gujarat, India,
(“NOVA E-COMMERCE VENTURES LLP”, “we”, “us”, or “our”) manages and operates the mobile application and website available at www.GROUPONOVA.com (collectively referred to as “GROUPONOVA”, “Website”, or “App”). This platform facilitates the sale and purchase of products and services listed on the Website. The term “User” or “Users” or “you” refers to any individual who uses, accesses, or browses the Website and/or purchases products on the Website.
1.2. We are dedicated to providing the best user experience from placing an order to initiating a cancellation, return, or refund. While transacting on GROUPONOVA, you can expect a hassle-free experience.
1.3. The 'Terms and Conditions' published on GROUPONOVA are incorporated by reference. This cancellation, return, and refund policy (“Policy”), along with the Terms and Conditions, outlines NOVA E-COMMERCE VENTURES LLP’s procedures for (a) cancellations, (b) returns, and (c) refunds. Any cancellations or refunds you request are subject to the terms outlined in this Policy.
2.1. By using GROUPONOVA and/or initiating a purchase request for products, you agree to be bound by the terms contained in this Policy. If you do not agree, please refrain from transacting on GROUPONOVA. Note that we may change the terms of this Policy from time to time, so please check it regularly.
You may request returns for most items purchased from sellers on our platform within the return window. However, products marked as ‘not returnable’ on their detail pages cannot be returned. Items identified as ‘returnable’ are eligible for return under specified conditions. Products sold under promotions or discounts may also be non-returnable.
If you receive a damaged, defective, or incorrect product, you may exchange it as outlined in this policy. If your purchase included a free item, both the main product and the free item must be returned. Similarly, if your purchase is part of a package, all items in that package must be returned for a refund. Grouponova is not responsible for any misplaced or incorrectly returned items.
To initiate a return or replacement request, please contact customer support within 24hr of delivery. Only unused, unworn, unwashed, and undamaged items with all labels and tags intact and in original packaging are eligible for return or replacement.
For electronics that do not require installation, contact customer care within 24 hours for any physical damage or discrepancies. For products requiring installation, you may contact the brand directly or have a technician assess the damage.
For any feedback, concerns, or queries, please reach out through the 'Contact Us' tab on our website/app.
